Hipercept | HIPERCEPT APPLICATION MANAGEMENT: iLEVEL

Hipercept APPLICATION MANAGEMENT: iLEVEL

Hipercept’s partnership with iLevel is designed to enhance the quality of customer experience with the application. Hipercept’s expertise allows iLevel and its clients to take advantage of additional resources to help create an efficient customer support experience, while ensuring optimal utility for iLevel clients.



OPTIMIZATION

Hipercept works with existing iLevel clients to help ensure that they are maximizing the utility of the iLevel application.  

Hipercept conducts this assessment by focusing on the following areas:

  • Review current iLevel module & security setup
  • Propose areas for improvement and high-level next steps roadmap

SUPPORT

Hipercept offers Tier 2 and Tier 3 support to existing iLevel support agreement clients.

Hipercept supplements the effort of internal resources in day-to-day activities, as well as one-off requests.

The major areas in which we currently operate are:

  • Reporting
  • Trouble shooting
  • Ad-hoc training
  • Staff-augmentation

IMPLEMENTATION

Hipercept provides best-in-class processes to successfully implement or upgrade iLevel.

Implementation services include:

  • Design
  • Configuration
  • Developments
  • Data Conversion
  • Training
  • Project Management

TRAINING

Hipercept has a team of qualified iLevel users with the ability to train clients on the following:

  • Dashboards
  • Creating data items
  • Writing templates
  • Data collection process
  • Writing Excel reports

INTEGRATIONS

Hipercept has a team of qualified developers who are experienced in building integrations with iLevel using the accepted iLevel tools.

This allows clients to seamlessly combine data from third-party systems into their iLevel modules.

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